Frequently Asked Questions

What does Tianhaiol sell?

Tianhaiol sells toys and collectible items. Product listings contain the relevant item details, contents, specifications, age guidance, and warnings.

Where do you deliver?

Our current delivery region is the United States. The supplied business and return address is 1690 Carrol Ct, Thornton Colorado 80229, United States.

Is standard shipping free?

Yes. Standard shipping is free on U.S. orders, with no minimum purchase.

How long does delivery take?

Allow 1-2 business days for processing. After dispatch, standard shipping is estimated at 7-15 business days and expedited shipping at 5-8 business days. Including processing, the estimated totals are 8-17 and 6-10 business days.

What does expedited shipping cost?

Expedited shipping costs $15. It changes the transit estimate after dispatch, while the 1-2 business day processing period still applies.

Is tracking included?

Yes. Tracking is sent after dispatch. The carrier may need time to publish its first scan.

When does the return period start?

The 30-day period begins when you receive the item. Request a return or exchange within 30 calendar days after receipt.

Who pays return postage?

Tianhaiol pays return postage for every return reason. Contact us before buying postage so we can arrange the seller-paid return process. No restocking or handling fees apply.

Can I exchange an item?

Yes. Exchanges can be requested within 30 days after receipt, subject to replacement availability. We cover the returned item's postage and explain any price difference or replacement delivery arrangement in advance.

What if an item arrives damaged or incorrect?

Report arrival damage, a defect noticed on delivery, or an incorrect item within 7 calendar days after receipt. Include your order number and details, with photographs if available. The 7-day report request does not reduce the 30-day return period or applicable consumer rights.

When will my refund arrive?

Within 10 calendar days after we receive the return, including checking and processing. The refund goes to the original payment method. Contact us if it has not arrived by day 10.

How do I contact customer service?

Email info@Tianhaiol.com or call +1 720 276 2347. Include your order number for purchase-related questions.